Privacy Policy

1. Introduction

Welcome to Brennixor Casino & Hotel's Privacy Policy. At Brennixor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our property.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. Please take a moment to familiarize yourself with our privacy practices.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

This may include:

• Contact information (name, email address, mailing address, phone number)
• Reservation details (dates of stay, room preferences, special requests)
• Payment information (credit card details, billing address)
• Identity verification information (passport or ID details, date of birth)
• Loyalty program information
• Preferences and interests related to your stay

2.2 Non-Personal Information

We may also collect non-personal information about your interactions with our website, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Pages visited and navigation patterns
• Time spent on our website
• Referral sources

3. How We Collect Information

We collect information through various methods, including:

3.1 Direct Collection

• When you make a reservation or booking
• When you register for an account on our website
• When you subscribe to our newsletter
• When you participate in surveys or promotions
• When you contact our customer service
• When you check-in at our property

3.2 Automated Collection

• Through cookies and similar technologies
• Through analytics tools and tracking pixels
• Through server logs

3.3 Third-Party Sources

• Travel agencies and booking platforms
• Business partners
• Social media platforms (if you connect your account)

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 Providing and Improving Services

• Processing reservations and accommodating your stay
• Fulfilling your requests for services and amenities
• Managing your account and preferences
• Improving our website and services
• Developing new products and services

4.2 Communication

• Sending confirmation emails and updates about your reservation
• Providing customer support
• Sending newsletters and promotional materials (if you've opted in)
• Notifying you about changes to our policies or services
• Responding to your inquiries and feedback

4.3 Marketing and Analytics

• Personalizing your experience and delivering tailored content
• Conducting market research and analysis
• Measuring the effectiveness of our marketing campaigns
• Understanding user behavior and preferences

4.4 Legal and Security Purposes

• Complying with legal obligations
• Preventing fraud and unauthorized access
• Enforcing our terms and conditions
• Resolving disputes
• Protecting our rights, property, and safety

5. Information Sharing and Disclosure

We may share your information with the following parties:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• IT and cloud service providers
• Customer support services
• Marketing and analytics companies
• Reservation management systems

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

5.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions that may be of interest to you.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.5 With Your Consent

We may share your information with other third parties when we have your consent to do so.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience on our website. For more information about our use of cookies, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review and update our security practices to enhance protection.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider:

• The nature and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Applicable legal requirements

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request that we correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request the deletion of your personal information.
• Right to restrict processing: You may request that we limit how we use your personal information.
• Right to data portability: You may request a copy of your information in a structured, commonly used, and machine-readable format.
• Right to object: You may object to our processing of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our emails
• Contacting our customer service
• Updating your preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your reservations or account.

11. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country.

When we transfer your information to other countries, we will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries where we process it.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: